Returns

How do I make a return?
Tipser guarantees a return period of at least 14 days for every product and merchant selling through Tipser. The return period can be longer depending on th...
Tue, 13 Apr, 2021 at 6:21 PM
What is a return and what is a claim?
A return is if you do not wish to keep the product because it does not fit or is simply different from what you expected it to be.  A claim is if something...
Mon, 29 Mar, 2021 at 12:19 PM
Which products are excluded from returns?
The cooling off period always applies only if the product is returned in the original condition. An easy way to keep this in mind is to return the product i...
Thu, 7 Oct, 2021 at 5:44 PM
Does the return period mean the item has to be back at the merchants warehouse?
Your notification period begins from the day you received your order. Thereafter the return parcel should be back at the warehouse. We recommend to post the...
Fri, 26 Mar, 2021 at 11:05 AM
Can I return after the cooling-off period has passed?
Customer satisfaction is important to us and our partners so we will always do our best to fulfill your wishes. Sometimes however it is not possible and we ...
Fri, 26 Mar, 2021 at 11:06 AM
Where do I send the return item?
There are different return instructions for our different partners and we will give you all the details after you have announced your return. Please do not ...
Tue, 23 Mar, 2021 at 12:32 PM
Can I use the return label in my package?
Yes you can! Please fill in the return form and post your parcel soonly after.
Tue, 23 Mar, 2021 at 12:32 PM
Can I return one size of a product and receive another one instead?
For the environment we want to reduce shipments of goods as much as possible and therefore we try to give you all information needed about sizes, measuremen...
Tue, 23 Mar, 2021 at 12:33 PM
When and how will I get repaid for the item I returned?
We will make sure to waive your bill or issue the refund no later than 14 days after the return has arrived. You will be paid back to the same account or ca...
Tue, 23 Mar, 2021 at 12:34 PM
I have not received a confirmation for my return.
That sounds like something went wrong. It might be that the parcel is still under shipment. Please let us get that checked for you by reaching out to us.
Tue, 23 Mar, 2021 at 3:29 PM